Keap Reviews

Keap.com is renowned for its comprehensive CRM and automation services tailored for small businesses. Among their popular offerings are Pro Services, which include monthly memberships for ongoing support and business automation services. These services encompass marketing, sales, service, and operations automations, as well as custom automations. Additionally, Keap provides data and migration services to facilitate the transition of contacts, products, and campaigns to their system. For email marketing, they offer email list cleaning and dedicated email sending services to enhance deliverability. Keap's platform also features a business line for managing work calls and texts, and they support small businesses with expert coaching, 24/7 support, and a community for networking and growth.

Keap, formerly known as Infusionsoft, is a sales and marketing automation platform that offers CRM, marketing, and sales automation, along with a payment platform. It's designed to help businesses grow by enabling lead capture with built-in landing pages, simplifying contact management with advanced segmentation, and keeping leads engaged through personalized SMS and email marketing campaigns. Keap stands out for its all-in-one capabilities, including invoicing and payment integrations, as well as robust reporting features. However, there are several alternatives in the market that may be better suited for different business needs. Competitors like HubSpot, ActiveCampaign, and EngageBay offer similar functionalities with variations in pricing, user interface, and specific features such as lead scoring, social media publishing tools, and project management tools. These platforms cater to a range of users from small businesses to large corporations, with some offering more customizable email templates, better CRM templates for pipeline management, or more advanced project management tools. The choice between Keap and other platforms ultimately depends on the specific requirements and preferences of a business.

Keap.com covers the cost of shipping for returns and exchanges on all domestic orders. Customers are encouraged to return items unwashed, unworn, and within 30 days of the order date. For international orders, shipping rates and policies may vary. The return process is straightforward, with free returns and exchanges facilitated through their website. Once a return is received, it is inspected, and customers are notified about the status of their refund or exchange tracking information. In terms of shipping, Keap Athletics offers free standard shipping in the United States, United Kingdom, and most of Europe, with discounted rates for Canada and Australia. Urgent shipping options are available at an additional cost. If a shipment is lost, stolen, or damaged, customers can report the issue for resolution.

Keap offers several pricing options to suit different business needs. The Pro Plan is available at $159 per month when billed annually, which includes 1500 contacts and 2 users. Additional users can be added for $29 each. This plan offers core features like email marketing, CRM, and automation. The Max Plan starts at $229 per month with annual billing, providing 2500 contacts, 3 users, and advanced features such as ecommerce tools and enhanced reporting. For larger teams, the Ultimate Plan costs $279 per month when billed annually, including premium CRM and sales management tools. It's important to note that these prices do not include a one-time fee for required implementation services. Keap also provides a 14-day free trial for new users to explore the platform's capabilities.

To get started with Keap's automation services, one can begin by setting up a business profile and user profile. Adding leads and clients is made easy, either manually or through import options. Keap offers onboarding checklists to help prioritize tasks important for business and provides a video library for a better understanding of the features. Easy Automations is a course available in Keap Academy that can be accessed with a Keap ID, guiding through the setup of automations. Additionally, embedding Keap features like public forms on a website can streamline lead capture. It's also recommended to familiarize oneself with the system requirements and supported browsers to ensure a smooth experience using Keap's web-based application.